FAIQ
Investigates fraud in 90 seconds — in the language of the victim
Fraud investigation teams spend 4–6 hours per case manually reviewing transactions, contacting merchants, and drafting investigation reports. Meanwhile, cardholders wait days for resolution — damaging trust and NPS.
FAIQ automatically analyses the disputed transaction, cross-references merchant data, identifies the fraud pattern, and generates a complete bilingual investigation brief — ready for the cardholder and the regulator.
4–6 hours per fraud investigation
English-only investigation reports
Cardholders wait 5–7 days for resolution
Manual chargeback initiation — errors
90-second bilingual investigation brief
Automated chargeback with correct reason code
Same-day resolution for cardholders
4 analyst hours saved per case
FAIQ receives the cardholder's dispute and immediately pulls the full transaction record, merchant details, and geolocation data.
Identifies the fraud pattern: card-not-present, account takeover, merchant collusion, or friendly fraud — with confidence scoring.
Generates a complete investigation brief in Arabic and English, explaining the fraud pattern and recommended resolution to the cardholder.
Automatically initiates the Mastercard chargeback process with the correct reason code and supporting evidence.
FAIQ turns your fraud team's biggest bottleneck into a 90-second customer service win.